Livraison suivie en France métropolitaine et dans l'Union européenne. Commande préparée sous 1 à 3 jours ouvrés, livrée en 7 à 14 jours ouvrés en France. Livraison offerte dès 30 € en France et dès 99 € dans l'UE.

Delivery Policy

Last updated: June 2026

How does delivery work?

AUTOZENITH operates on a dropshipping model: your orders are transmitted directly to our partner suppliers based in the European Union (France, Spain, Netherlands), who prepare and ship your package. No storage intermediaries, guaranteeing a short supply chain and products that comply with European standards.

Estimated delivery times

These times are estimates. They run from the order confirmation. Some products may have specific lead times indicated on their product page.

Shipping costs

Shipping costs are calculated and displayed at the order summary stage, before payment. They vary depending on the product and destination.

Order tracking

A confirmation email with a tracking number is sent to you as soon as your package is dispatched. You can track your order directly via the link provided in this email.

Unreceived order

If your order has not arrived within the indicated timeframe, please contact us at contact@autozenith.com, specifying your order number. We will open an investigation and keep you informed within 48 business hours.

Delivery zones

AUTOZENITH currently delivers to the following countries: France, Germany, Belgium, Netherlands, Spain, Italy, Portugal, Austria, Sweden, Denmark, Poland, and other European Union countries. If your country is not listed at checkout, please contact us before placing an order.

Products shipped separately

If your order contains products from different suppliers, they may arrive in multiple packages on different dates. You will be informed by email for each shipment.

30 jours après réception pour changer d'avis, sans justification. Garantie légale de conformité de 2 ans sur tous nos produits.

Return and Refund Policy

Last updated: June 2026

Right of Withdrawal — 14 days

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide any reason.

How to return a product?

1. Contact us by email at contact@autozenith.com, indicating your order number and the product(s) concerned.
2. We will send you return instructions within 48 business hours.
3. Return the product in its original packaging, in good condition, unused.

Return shipping costs

Return shipping costs are the responsibility of the customer, except in case of our error (defective, non-compliant, or incorrect product).

Refund

After receipt and verification of the return, we will proceed with a full refund (product + outbound shipping costs) within a maximum of 14 days, using the same payment method as used during the purchase.

Defective or non-compliant product

If you receive a defective product or one that does not match your order, contact us immediately with a photo of the product. We will cover the return costs and proceed with a replacement or a full refund, at your convenience. The legal guarantee of conformity applies for 2 years.

Exceptions

Certain products cannot be returned if their packaging has been unsealed after delivery (especially opened liquid maintenance products). This exception will be clearly mentioned on the product page concerned.

Contact

For any return request or complaint: contact@autozenith.com
Response guaranteed within 48 business hours.